INTERNATIONAL JOURNAL PUBLICATION BY PROF. KC JOSEPH HOD MANGALM COLLEGE OF ENGINEERING:
http://www.academia.edu/3255508/SERVICE_QUALITY_ANALYSIS_AND_IMPROVING_CUSTOMER_SATISFACTION_IN_AUTOMOBILE_SERVICE_INDUSTRY_USING_QFD
http://www.slideshare.net/iaeme/service-quality-analysis-and-improving-customer-satisfaction-in-automobile
http://www.academia.edu/3255508/SERVICE_QUALITY_ANALYSIS_AND_IMPROVING_CUSTOMER_SATISFACTION_IN_AUTOMOBILE_SERVICE_INDUSTRY_USING_QFD
http://www.slideshare.net/iaeme/service-quality-analysis-and-improving-customer-satisfaction-in-automobile